VBJ articles

March 2013

Your complaint procedures – a sorry state of affairs?

Getting client communication right, all of the time, is a tall order for any practice. … more

13 mins
Informed owner consent… are you sure you got it?

Obtaining the client’s consent for procedures on their pet is a daily occurrence in veterinary … more

7 mins
Equine centre of excellence

It’s one thing for a specialist veterinary practice to offer some kind of out-of-hours service, … more

28 mins
TV effects and changing times

BRAEMAR FINANCE HAS just celebrated its 20th anniversary of providing finance to the veterinary profession, … more

6 mins
Thinking of going green? – don’t lose your bottle

Vets collecting clients’ pets in Smart cars may be limiting themselves to treating small animals, … more

21 mins
Staff Matters

In Croner’s latest article for VBJ, Carol Smith looks at what is coming up in … more

7 mins

February 2013

It’s not fare: costs, cuts and consumers

“WE cannot go on like this!” – this was the headline in The Times as the old … more

14 mins
Databytes

Digital imaging and data storage can increase the efficiency and profitability of a veterinary practice. … more

9 mins
Your internal structure – is it fit for purpose?

Just how is the organisational structure of a veterinary practice responsible for restricting its operational … more

15 mins
Tackling unpaid accounts: getting what you’re owed

Given just how busy most practices are, unpaid bills can easily slip off the business … more

15 mins
Safety First

Addressing pregnancy-related health issues in the workplace is an important factor in protecting the expectant … more

9 mins

January 2013

To be a partner or not be a partner, that was...

Not many vets have the spare time to direct a Noel Coward play for their … more

11 mins
Net gains: the rise and rise of the CPD webinar

Unheard of just a few years ago, webinars are the new kid on the tuition … more

14 mins
You know the form – fill it in

HAVE YOU BOOKED your place at the non-clinical event of the year? If not, then … more

7 mins
Branching out: scouting locations and expanding

Developing your business’ property portfolio is not a decision to be taken lightly, especially in … more

24 mins
The Pride and the passion

Not just a practice, but a hospital and pet resort too, the Pride Veterinary Centre … more

29 mins

December 2012

Staff Matters

In this HR article for VBJ, Carol Smith outlines the constraints and problems associated with … more

8 mins
Staff management – the importance of leadership and team building

Management of staff is an art as well as a skill and benefits accrue to … more

10 mins
Technology means corporate fraud is easier than ever

Businesses, as well as individuals, are prime targets for fraudsters. Unless pre-emptive action is taken, … more

19 mins
Clean machine: your guide to brilliant practice hygiene

Cleanliness may be associated with godliness, but if a practice is found to be in … more

19 mins