September 2012

‘The customer is always
’ fill in the blank as appropriate

Ian Wolstenholme practice manager, shares his experiences of customer service and offers insight for difficult … more

22 mins
Oncology case report: Rosie, a seven-year-old female dog

Linda Roberts VTS(Oncology), DipAVN(Medical), RVN, recounts an example of a grade II mammary mast cell … more

31 mins
Riding into recession: equine rescue and the credit crunch

Sorrel Docherty BSc(Hons), discusses how the economic woes of some owners is impacting on horse … more

18 mins
A VN’s guide to guinea pigs: behaviour, housing and anatomy

Wendy Bament RVN, MSc, BSc(Hons) discusses the origins, taxonomy, social activity, anatomy and physiology of … more

36 mins

August 2012

Worming – sending reminders and maintaining compliance

Emma Gerrard DipAVN(Small Animal), BSc(Hons), CVN, RVN, K-SQP, PHC, discusses methods to keep clients coming … more

27 mins
Journey to good management: start with a look at yourself!

Wendy Sneddon VN, MSc, MinstLM, takes a look at how the right environment is key … more

30 mins
Rabbit versus mosquito

Glen Cousquer BSc(Hons), BVM&S, CertZooMed, PGDOE, MSc, MRCVS, takes a look at the significance of … more

19 mins
No mess, no fuss – achieving a successful dental: part two

Claire Bloor MA, BSc(Hons), RVN, PGCE, QTLS, CertVN(Dent) concludes her article by focusing on setting up for surgery and patient monitoring.

23 mins

July 2012

Getting through the darkness

An anonymous VN describes her battle against self-harming – and how taking that first difficult step helped … more

20 mins
No mess, no fuss – how to achieve a successful routine dental: part...

Claire Bloor MEd, BSc(Hons), RVN, PGCE, QTLS, CertVN(Dent), discusses the essentials of planning and preparation … more

18 mins
Communication – the key to smooth operations in practice

Melanie Atkinson BVSc, MRCVS, on a shiny new vet’s “sink or swim” induction to practice … more

16 mins
Why we should pay attention to subtle changes in avians

Carli Dodd RVN, discusses a case where a parrot’s natural tendency to hide symptoms could … more

14 mins
Avoiding radiography pitfalls to obtain the perfect image

Charlotte Varga RVN, takes readers through steps to producing high quality radiography – a crucial … more

22 mins

June 2012

Increases in pet insurance fraud: profession discusses evidence

Helen Tottey RVN, attended an annual insurance panel meeting where delegates discussed cases and presented … more

16 mins
Tips for owner compliance in the use of topical skin therapy

Filippo De Bellis DVM, CertVD, DipECVD, MRCVS, on indications and techniques for topical therapy in … more

15 mins
Pet identification options for owners and benefits of practice promotion

Alice Beardsworth BSc(Hons), VN, looks at animal identification products on the market and the opportunities … more

18 mins
Small animal anaesthesia and the role of the nurse: part three

Fiona Scarlett BSc(Hons), RVN, focuses on the VN’s involvement in alternative venous access and arterial … more

34 mins
A bit of what they fancy
 enticing exotics to self-feed

Emma Whitlock RVN, BSc(Hons)VNS, PGDip, MCAM, reveals tips to ensure hospitalised exotics receive adequate and … more

25 mins
My Luxor was in with my trip to a top Egyptian welfare charity

Lynn Irving RVN, REVN, remembers her time in Luxor, working for Animal Care of Egypt, … more

20 mins

May 2012

Opportunity to learn anaesthesia skills abroad for vets and nurses

Ruth Osborne BSc (Hons), RVN, DipCABT, hightlights a way to gain hands-on experience of neutering … more

11 mins